Refund Policy

1. Overview

Because our services are custom, professional services delivered over time, refunds are handled as described below and in your applicable Order or statement of work. Where an Order contains specific refund terms, those terms take precedence.

2. Discovery & Consultation Calls

Discovery calls are provided free of charge and are not subject to any fee or refund.

3. Monthly Retainers & Subscriptions

• Recurring services are billed in advance for each service period.
• You may cancel a recurring engagement with written notice as specified in your Order; cancellation stops future billing but does not refund the current period once work has commenced.
• Fees for work already performed or committed for the current period are non-refundable.

4. Project-Based Work

For fixed-scope projects, deposits reserve our capacity and cover initial discovery and planning; they are non-refundable once work has begun. If you cancel a project mid-way, you remain responsible for fees corresponding to work completed and non-cancellable third-party costs incurred on your behalf.

5. Third-Party Costs

Amounts paid to third parties (such as ad spend, software licenses, or subscriptions) are governed by those providers' policies and are generally non-refundable.

6. Requesting a Refund

If you believe you are entitled to a refund, contact us at contact@thiesshop.site within 14 days of the relevant charge with your Order details and the reason for your request. We review each request in good faith and aim to respond within 5 business days.

7. Chargebacks

Please contact us before initiating a chargeback so we can resolve any issue directly. Unwarranted chargebacks may result in suspension of services.

8. Contact

Questions about refunds? Reach us at contact@thiesshop.site or +1 712-371-0235.